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Job Ad: Citizens Advice Bury & Bolton are recruiting for an Accredited Immigration Supervisor/Solicitor


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JOB TITLE: Immigration Supervisor/Solicitor

LOCATION: Flexible (Office/Remote working)

RESPONSIBLE TO: Immigration Services Manager

CONTRACT: Permanent, full time (35 hours)

SALARY: £29,174-£35,411 p.a

START DATE: To be confirmed

TO APPLY: Your CV & covering letter should be sent to jobs@cabb.org.uk, clearly stating the role you are applying for. 

Role Profile

Key accountabilitiesKey elements & tasks
Immigration Law Advice and Research & Campaigns WorkUndertake detailed assessment of immigration/ asylum matters
Deliver immigration/ asylum related legal advice via the full range of communication channels available, appropriate to the needs of the service and clients
Proactively manage a caseload of clients, ensuring advice is delivered in line with quality expectations and deadlines are met
Prepare any necessary case papers and ensure that these are correctly recorded along with key dates, information etc. in the format as required
Prepare for and represent at hearings, where appropriate
Provide accurate and timely data into databases and case management systems, while supporting ongoing data developments
Deliver second tier support to paid staff and volunteers and other LCAs on appropriate Social Welfare Issues
Support our research and campaigns work through various channels including case studies, data collection and client consent
Working as part of a


Supervise (up to 4) of the immigration team including formal 1:1 and informal supervision and support
Conduct monthly independent file reviews on advisers based on their level and ability, providing timely feedback
Be an active member of the wider team, acting and supporting colleagues in a collaborative way
Promote best practice across the team
Regularly provide technical support & supervision to colleagues as and when required
Provide feedback to line manager on performance issues/ training needs of advisers as and when arise
Act as a specialist resource on immigration law to advisers working across CABB
Input and assist with training of the immigration team in conjunction with the immigration services manager
Performance, Personal Management

and Administration

Take ownership for monitoring own workload e.g. proactively reviewing when new cases are taken on, progress on current cases, outcome of completed cases and quality control, with minimal supervision
Work flexibly across the service, ensuring support/ cover for administrative tasks as required
To comply with operational management systems of supervision, objectives, appraisal and induction
To comply with data collection procedures and reporting to ensure effective recording of performance monitoring, outcomes and client information
Service DevelopmentTo be (one of) the nominated LAA immigration supervisors for CABB
To assist with the development of the service locally, regionally and nationally, publicising work as and when necessary
Work with colleagues to maintain a positive working and learning environment, in which equality and diversity are well managed, dignity at work is upheld and volunteers achieve their full potential
Carry out other tasks within the scope of the post to ensure the effective delivery and development of the role
TrainingUndertake the Legal Aid Agency (LAA) supervisory exam at the next available date (if not already a holder of this qualification)
Ensure your own accreditation/ training requirements is reviewed/ met including obtaining CPD, as required.
Ensure through reading, training and consultancy, that your own level of knowledge around money advice law is up-to-date and that this is disseminated as appropriate
To identify your own training needs in conjunction with the designated lead/ supervisor and be prepared to undertake appropriate training
Deliver training (internally and/or externally), either through formal training sessions, or ‘on the job’ coaching to colleagues
Other duties and responsibilitiesLiaise, as appropriate, with relevant outside agencies (voluntary and statutory), other Local Citizens Advice offices and other stakeholders
Be an active member of the wider team, acting and support colleagues in a collaborative way
To present a professional appearance, help maintain an orderly working environment, and act at all times to uphold the good reputation of Citizens Advice
To comply with all published organisational policies and procedures
Work flexibly to undertake such other reasonable duties and responsibilities
Please note that this job description does not constitute a ‘term and condition of employment’. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.

The Citizens Advice Service is a fast-moving organisation and therefore an employee’s duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.

Person Specification

(all criteria are essential unless otherwise indicated)

Experience (through paid or voluntary work)
Experience of delivering immigration law advice in a social welfare context
Experience of working within the remit of a Legal Aid Agency contract (desirable)
Experience of working within an advice and information organisation within the third/ charity sector (desirable)
Experience of flexible working, according to business need, while balancing multiple priorities and managing a high workload
Experience of managing a high workload, while achieving key milestones
Experience of delivering supervision/ mentoring and supporting colleagues to improve
Experience of communicating effectively, both orally and in writing, with a wide range of people
Proven experience of using Microsoft Office, and/ or web-based databases/ platforms (desirable)
Understanding and awareness of the relationship between immigration and other areas of Social Welfare Law
Demonstrable understanding of recent changes in Immigration Law, in particular with regards to refugees and victims of trafficking
Literate and numerate to the level required by the tasks
A thorough understanding of professional boundaries and the issues surrounding confidentiality, data protection and information assurance
Qualifications and Training
Accredited to at least OISC Level 2/ IAAS Senior Caseworker, at time of application (evidence required)
To hold, or demonstrate a willingness to achieve, IAAS Supervising Senior Caseworker level
A commitment to continuous professional development (CPD), including a willingness to develop knowledge and skills in required areas
Skills and Abilities
Ability to interpret regulations and explain them to clients and colleagues and to produce clear advice and empowerment
Ability to work on own initiative, without close supervision and proactively manage a varied workload, ensuring deadlines are met
Effective written and verbal communication skills, including the ability to deal appropriately with a range of people via face-to-face, telephone and digital communication methods
The ability and willingness to liaise with outside agencies, and build effective working relationships with local and regional partners
Excellent verbal, written & numerical skills
Strong attention to detail and a high level of accuracy
Ability to demonstrate a professional manner at all times
Ability to solve problems on own initiative, with awareness of impact on wider service delivery, staffing
Ability to work on own initiative, proactively manage a varied workload, ensuring deadlines are met
Effective written and verbal communication skills, including the ability to deal appropriately with a range of people via face-to-face, telephone and digital communication methods
The ability and willingness to liaise with outside agencies, and build effective working relationships with local and regional partners
Additional Factors
Ability and willingness to work as part of a team and a commitment to collective team responsibility
Understanding of, and commitment to, the aims and principles of the Citizens Service in which equality and diversity is embedded throughout
Ability to use cloud based systems and IT packages, including, word processing, spreadsheets and email (maintain one or more electronic diary/diaries), and the ability to use or learn to use other packages as necessary
Awareness that Citizens Advice clients are at the heart of everything we do

Please note that the successful candidate will be offered the job subject to suitable references and an enhanced DBS check.

We regret that we can only respond to applicants who make it to the interview stage.

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The Free Movement blog was founded in 2007 by Colin Yeo, a barrister at Garden Court Chambers specialising in immigration law. The blog provides updates and commentary on immigration and asylum law by a variety of authors.