Updates, commentary, training and advice on immigration and asylum law

Job Ad: Thorntons are recruiting an Immigration Case Worker


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Closing date: 7 July 2024


Thorntons’ has one of the leading immigration practices in Scotland, assisting clients through complex immigration processes with expertise, professionalism, empathy and care. We now have a new opportunity for another Caseworker to join the team in Glasgow.

What to expect

This is an exciting opportunity for an Immigration Caseworker to join a dynamic and growing immigration team within a very supportive law firm.

Our team is part of the firm’s wider employment team, and we regularly advise HR Managers and business owners on a range of business immigration issues including right to work and sponsor licence compliance. We also provide specialist input on corporate transactions. Our corporate clients span a variety of sectors, such as education, healthcare, hospitality,  tech and fashion design.

In addition to our corporate immigration practice, we have a thriving personal immigration practice, and advise on every possible type of visa and nationality application. Our team has developed a particular specialism in Global Talent visas (Digital Sector) Visas, working closely with our Innovations and Project Teams to deliver a wholly unique and innovative service to clients applying for an endorsement from Tech Nation.

We are dedicated to helping our clients achieve successful visa outcomes and a smooth and streamlined application experience. Our success rate in visa and nationality applications is exceptional. We don’t shy away from the tricky cases either, and regularly advise on complex visa and nationality issues.

The hallmarks of our team are:

  • Excellent knowledge sharing within the team, with mini hubs of expertise across all areas of UK Immigration and Nationality Law
  • Clear and simple communications with clients – we understand how bewildering immigration jargon can be and share information with our clients clearly and concisely, ensuring they understand each stage of the process
  • High-level engagement as stakeholders with both the Home Office and Scottish Government

With one Caseworker mainly based in our Edinburgh team, we are now looking for a Caseworker to be mainly based in our Glasgow team. Our new team member will support on day-to-day casework as well as the growth and development of the practice. You’ll join a friendly and supportive team committed to your career development. The scope of this role will include the following:

  • Handling initial telephone and online enquiries relating to UK immigration or citizenship issues
  • Assisting with new client on-boarding
  • Preparing documentation lists for visa applications
  • Preparing draft visa application forms
  • Preparing draft covering letters for visa applications
  • Liaising with clients to obtain their documents for visa applications Preparing application packages for review by the supervising solicitor Booking client appointments with the Home Office’s commercial third parties Uploading clients’ documents in advance of appointments

What we’re looking for

  • A team player with a can-do attitude
  • A good working knowledge of UK immigration law
  • Someone with a friendly and confident manner who can handle new client calls Experience of case working in the immigration context, ideally across a range of visa and nationality applications
  • Experience of dealing with Home Office processes and its third party partner processes (e.g. VFS Global, TLS)
  • A commitment to excellent client care – the right candidate for this role will genuinely enjoy working with people and be interested in the client experience
  • Good organisation skills – calm under pressure and able to handle a high volume of work
  • Someone who enjoys collaborating with a team of colleagues with a range of skills and experience
  • Excellent technological skills including confidence in using Microsoft Office and Excel and a willingness to learn case working and other systems
  • Excellent attention to detail

Doing What’s Right

A great working environment is the first thing you’ll notice. One where you’ll be inspired and supported by your colleagues. Where we’ll help you achieve what you want from your career. Where you can have both flexibility and connection with our supportive culture. Where you are valued. Where your voice is heard and you can make a difference through our employee network groups.

As your employer

Our benefits package goes well beyond competitive remuneration and we recognise and reward your hard work – learn more at  rewarding you

For your Health and Wellbeing

Our Healthcare Cash Plan covers things like dental, optical, physiotherapy, chiropody, therapy and health screening needs. Our mental health first aiders and access to a 24-hour counselling line provide support for your mental and emotional wellbeing.

For your Family

We offer sector-leading family-friendly policies and flexible working arrangements to help you enjoy the best possible work-life balance. Our inclusive policies include fully paid maternity, adoption or shared parental leave of 26 weeks, followed by 13 weeks on half pay and a phased return to work on full pay, as well as 12 weeks fully paid partner or paternity leave. We also offer paid leave for, assisted conception and IVF treatment, and for colleagues who experience loss.

Embracing Diversity and Inclusion

We strongly believe in a diverse and inclusive working environment: one that does not tolerate any form of discrimination at any level. We value a truly diverse workforce: we are all equally different. We celebrate our individuality: from gender, sexual orientation, ethnicity, faith to life experience, we know our differences make us stronger, together.

For our Community

We’re proud to be part of the communities we serve across Scotland, that’s why we actively engage with charities that support them. From our annual Charity Wills campaign to regular fundraising and volunteering opportunities, our colleagues give back to communities with skills and advocacy as well as funds

Application closing date: 07/07/24

Apply online at thorntons-law.co.uk/careers

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Free Movement

The Free Movement blog was founded in 2007 by Colin Yeo, a barrister at Garden Court Chambers specialising in immigration law. The blog provides updates and commentary on immigration and asylum law by a variety of authors.